Refund policy

Returns
30 days from the time you receive your item for a full refund minus shipping shipping cost.. Personalized items can not be returned or refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items not eligible for returns:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at memotoheart@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged during shipping. If you need to exchange it for the same item, send us an email at memotoheart@gmail.com and send your item to: Memo To Heart, 2109 Anson Way, West Covina CA 91792, United States.

Shipping
To return your product, you should mail your product to: Memo To Heart, 2109 Anson Way, West Covina CA 91792

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping cost will be deducted from your refund.